We believe in delivering exceptional customer experiences while building strong, motivated teams. We’re looking for a Senior Customer Service Executive who can lead with passion, handle challenges with confidence, and ensure seamless customer support operations.
Role Overview
As a Senior Customer Service Executive, you will play a key role in guiding our customer service team, handling escalated queries, and ensuring every customer interaction reflects excellence. You’ll also collaborate with other departments to create smooth, effective processes.
Key Responsibilities
- Lead and mentor the customer service team
- Handle escalated customer queries with efficiency and empathy
- Ensure top-notch customer experience across all touchpoints
- Coordinate with internal departments for smooth operations
What We’re Looking For
- Strong communication and problem-solving skills
- 2–5 years of experience in customer service
- Leadership and team management abilities
- Positive attitude and a proactive mindset
Why Join Us?
- A supportive and growth-driven work environment
- Opportunities to lead and make an impact
- Work with a team that values innovation, excellence, and collaboration
